1. Visits

a) A pet sitting visit includes feeding, walking, time spent with your pet, and care for your home.

b) A dog walking visit includes a walk(s), food and fresh water. This includes waste removal.

c) An overnight visit is when a sitter stays with your pet through the night and includes 2 walks.

d) Visits after 6pm are considered after hours. They are an additional $10.

Our free meet and greet typically lasts around 30 minutes. This must be done prior to taking care of your furry family members. We will assess their behavior as well as their level of socialization. Most importantly we want to assure your pets safety, comfort and happiness. As a family owned company, we understand that all pets and their parents have different personalities. This gives us all an opportunity to get to know one another.

We require two (2) sets of keys at the time of the meet and greet (see Keys section for more details); one is for the walker and the other is kept in our safety box in the rare event of an emergency.

If we must return for another visit for additional instructions, there will be a charge based on time. 

3. Reservations

Reservations can be made by phone, email, text message. We will followup with you to confirm.

ALL reservations, cancellations and any other changes MUST be done through Wendy or Steven.

Reservations are NOT confirmed until you receive an email from us. If it is a sitting job, reservations are not confirmed until we receive a deposit. Please check that the days and times are correct.

It is best to reserve as far in advance as possible, especially during summer and the holiday season.

Each time you go away, you will receive a notification via email or text (or phone call upon request) to confirm a few days prior to our first scheduled visit. If need be, we will ask you to update your current trip Information and any other pet care duties that may have changed since the last time we visited. This information is needed for your sitter EVERY TIME YOU GO AWAY.

4. Deposits and Cancellations

Dog Walking visits – There will be no cancellation fee if walk is canceled within 2 hours.

There will be a non-refundable fee if cancelation is after 4 hours.

There will be a non-refundable fee if client is not home based on the arrangement designated upon the appointment. The walker or sitter will wait for 10 minutes before the fee is incurred.

Pet Sitting visits – A 50% deposit is required prior to beginning services.

If any pet sitting visit is canceled 48 hours or more before service starts, the deposit goes to credit.

If any pet sitting visit is canceled less than 48 hours before service starts, the deposit, and any payments made, are non-refundable. If no deposits or payments have been made, you will be billed for the visits.

Overnight visits – A 50% deposit is required to reserve dates. If canceled 72 hours or more before service starts, the deposit goes to credit.

If canceled less than 72 hours before the service starts, the deposit is non-refundable.

Holiday visits – A 50% deposit is required to reserve dates. If canceled 7 or more days before the service begins, the deposit goes to credit. If it is canceled less than 7 days prior to the service date, the deposit is non-refundable.

*We have 9 days we consider "holidays" – New Year's Eve, New Year's Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

*Dog walking visits on Sundays and holidays are an additional $ 10

*Time of cancellation is calculated from the first visit back.

*Cancellation times and policies are the same whether there is a deposit made or not.

*We do not issue refunds. Deposits that are credited to your account never expire.

5. Payments

We accept cash, check, Venmo, Cash App, Zelle. We also accept Visa, Master Card, American Express and Discover. We require a credit card on file. There is a 2.9% convenience fee for using cards at this time. We will not bill your card, unless the rare event of an emergency or cancelation occurs within the policies stated above.

Weekly, Bi-monthly and monthly auto billing – If you are requesting repeat services each month, we ask that you enter your banking information in the system and select "auto payments."

A receipt will be emailed to you after each payment.

For all other visits, payment must be received by the last day of service. Payments can be made online through your client portal, or the auto pay feature will activate three (3) days after your invoice is due if still unpaid.

6. Keys

We require two (2) sets of keys at the time of the meet and greet. One is for your sitter, and the other is kept in our safety box in the rare event of an emergency. There will be a $15 charge for us to pick up/drop off keys at any time other than the meet and greet. It is recommended that your key is entered into our secure key system for future use. All keys are given a random number that is unrelated to any of your personal information. It is marked with a key tag and kept in a safety box in our office when not in use. If making a new key for us, please check that it works before our meet and greet. We will not be responsible for making a new key. Leaving a copy of your key anywhere on your property for us to use is done "at your own risk," and not recommended. Lock Out Service – If you lock yourself out of your house, you may contact us to see if we can bring you your key. This service is not guaranteed, as it depends on the time of day and our schedules. Remember, we do not carry your key with us, so it must be retrieved from our office. We charge a fee of $35 for this service.

7. Miscellaneous

Visitors – Please notify us if there will be anyone else entering your home while you are away. This includes family, friends, neighbors, workers, house cleaners, etc. There is a place in your client portal under Current Trip Info for this information. We will "share pet care duties" with your friend, family member, or another sitter. Please be aware that if this is the agreement, our liability insurance may not cover issues with your home, keys or pets. Boogie N Pals Dog Walking & Pet Sitting will not be liable for any damages caused by the acts of others in clients' homes. 

Emergency Veterinary Care – If your pet requires any emergency veterinary care while you are away, we will contact you, the owner, first. If we are unable to reach you and your pet's condition cannot wait, we will take them to the best-suited veterinary hospital for treatment. If you have a veterinarian listed in your account, and they are open and able to see your pet, we will go there first. If they are not open or available, or if there is no veterinarian listed, we currently use Blue Pearl 24-Hour Emergency Pet Care. All fees charged by the treating veterinary facility are the sole responsibility of you, the owner. There is also a fee for us, Boogie N Pals Dog Walking & Pet Sitting, to transport your pet to and from the facility, and is based on time (see Services and Fees). Please make sure your pet's veterinarian is listed in your account. It's also a good idea to make sure they have a credit card on file, as some facilities require a deposit to leave your pet there for treatment.

Heat and inclement Weather – Our #1 goal is to keep your pets safe and comfortable while in our care. If it is extremely hot/cold outside, visits and routines will be modified to achieve this. We are aware that certain dog breeds don't do well in hot temperatures and they may be strictly limited to the outdoors during bathroom breaks. The same is true for extremely cold/snowy/icy days for all pets.

In case of snow, ice, etc., we will do our absolute best to make every scheduled visit on time. We will plan by leaving extra food, water, etc. for all pets before bad weather hits. An email, and or text will be sent to you before you leave on your trip if bad weather is predicted while you are gone. It will ask you to speak with your emergency contacts to make sure they are available if needed. We may have to call on them to help if the roads are bad. It's also a good idea to speak with neighbors close by and leave them a key for emergency use.

Driveways/Walkways – Please consider your pet sitter's safety by removing any snow, ice, and debris from all walkways and driveways before you leave on your trip. If you are away, please have someone who can plow and shovel your driveway and walkways if bad weather is predicted. Our insurance policy does NOT cover any personal injuries that occur on your property. 

Pictures of your pets – Please let us know if you do NOT want us to use pictures of your pets on our website or social media pages. We always make sure our "location" setting is turned off when we take any pictures and never use last names, so your privacy is protected.

Dogs left outside – We strongly advise you not to leave your dog(s) outside, unsupervised in a fenced-in yard or electric/invisible fence. If you choose to do this, we will still care for your dog(s), but we assume NO responsibility or liability if they are injured, become ill, or run away/escape.

Tips are not expected but are certainly appreciated. 100% of your tip goes directly to your sitter. There is a section on you invoice for this.

*All policies and procedures are subject to change without notice at the discretion of Boogie N Pals Dog Walking & Pet Sitting.